Privacy Policy

This Privacy Policy describes how Freshmember Pty Ltd ("Freshmember", "we", "our", or "us") handles personal information in Australia in connection with enquiries, quotations, orders, deliveries, and related services for office furniture. We aim to process personal information in a respectful, transparent, and proportionate manner aligned with applicable Australian privacy requirements.

Information we collect. We may collect details such as name, workplace or company, role or department, business email address, phone number, delivery or installation address, product interests, and notes relating to site measurements or project timelines. If you contact us through email or forms, we receive the information you submit along with technical metadata provided by your device or browser, including approximate location, device type, and pages viewed.

How we use information. We use personal information to respond to enquiries, prepare proposals, plan deliveries, coordinate installers, and provide after-sales guidance. We may also use aggregated analytics to understand product demand, page performance, and content relevance. Where you opt in to updates, we may send periodic communications such as setup guides or product announcements. You may opt out of those updates at any time using the link provided in messages or by contacting us.

Lawful basis and consent. We rely on consent you provide through forms or communications, performance of a contract or pre-contractual steps when you request a quotation, and legitimate interests in operating and improving our services. Where consent is relied upon, you can withdraw it at any time, and we will apply that choice going forward.

Sharing and disclosure. We may share relevant details with logistics providers, installers, or service partners when needed to deliver, assemble, or service products, and with professional advisers such as accountants or insurers where appropriate. Personal information may also be disclosed if required by applicable law, regulation, or a valid legal process. We do not sell personal information.

Storage and security. We use reasonable administrative, technical, and physical safeguards intended to reduce the risk of loss, misuse, unauthorized access, or alteration. Retention periods are based on operational needs and applicable requirements. When information is *** longer needed, we take steps to de-identify or securely dispose of it.

International handling. Some tools we use may process data in other jurisdictions. Where that occurs, we seek to take steps designed to support appropriate protection consistent with Australian expectations and relevant contractual arrangements.

Your choices. You may request access to the personal information we hold about you, seek correction where details are incomplete or inaccurate, or request that we limit certain uses. To exercise a choice or make a request, please contact us using the details below. We may ask for reasonable verification to protect your identity and the security of records.

Cookies and analytics. Our website may use cookies and similar technologies to support essential functions, remember preferences, and understand aggregated usage. You can manage preferences through your browser settings and through the cookie banner presented on our site. Certain features may operate differently if cookies are restricted.

Third-party links. Our website may reference third-party resources for convenience. Those sites operate under their own policies. We recommend reviewing their privacy information before providing personal details.

Updates to this Policy. We may revise this Privacy Policy to reflect changes in our practices or applicable requirements. The updated version will be posted on this page with a revised effective date. Material changes will be highlighted in a manner we consider appropriate.

Contact us. For questions or requests regarding this Policy or your personal information, please contact Freshmember Pty Ltd at Freshmember@outlook.com or by phone at +61425913847. Postal address: 12 Harrington Street, Sydney NSW 2000, Australia.

Effective date: 20 May 2026